18.12 Evaluation plan

Recommendations become accountable when measures, owners, timing, and decision rules are specified.

Recommendation	Primary outcome	Process measure	Review point	Decision use
Early-engagement pilot	Renewal rate and contribution margin	Eligible, contacted, participated, opted out	End of pilot plus renewal observation period	Continue, revise, expand, or stop
Program-capacity review	Fill, waitlist, cancellation, and margin	Offerings reviewed and changes implemented	Next full registration cycle	Add, move, consolidate, or retain sections
Utilization scenarios	Demand relative to capacity	Projection updated and assumptions approved	Annual planning cycle	Capital, staffing, hours, and program planning

Subgroup results should be monitored for meaningful differences. A project that improves an overall measure while making service less accessible to a smaller facility or community may not be successful.