8.5 Recurring case: connecting EDA to the problem

NVRW’s initial concern is uneven demand and possible capacity pressure. The EDA establishes:

• total visits increased over three complete years;
• growth is concentrated at Central and Lakeside during weekday evenings;
• family-program wait lists increased, but one year of capacity data is incomplete;
• members acquired through community events have lower initial volume but higher twelve-month retention;
• recent members cannot yet be classified on twelve-month retention; and
• facility-entry data contain duplicate scanner events requiring an episode rule.

These findings change the project. The team narrows capacity analysis to reliable periods, separates visits from unique users, adds a retention model with a valid observation window, and seeks population projections for the two growing service areas.