5.6 Receiving and using feedback

Feedback should be recorded and interpreted, not merely collected. For every material comment, record:

• the comment or concern;
• the source and date;
• why it matters;
• the proposed response;
• the owner;
• the due date; and
• whether the comment was accepted, adapted, deferred, or declined with rationale.

Conflicting feedback may require clarification or escalation. A team should not quietly select the easiest comment while ignoring the one that most affects project validity.